Payments and Refunds

Payment methods

Payments are currently coordinated directly, through WhatsApp or the channel agreed with the Agilia team. The site does not currently have a shopping cart or online payment gateway.

The available payment methods and the details for making your payment are found in the payment registration form.

See payment methods and register my payment

Enrollment confirmation

Your enrollment in a course, workshop, or mentorship is confirmed once the agreed payment has been made and verified. To confirm your enrollment you must complete the payment registration form and send a screenshot or receipt of your payment. Until the payment is verified, the spot is not reserved.

Rescheduling

In the event of unforeseen circumstances or exceptional situations, Agilia may reschedule sessions or dates, communicating it as far in advance as possible through the agreed contact channel.

Receipts

Agilia's services are invoiced via a professional fee receipt (recibo por honorarios) under the name Alejandro Adriazola Lozada. If you need a receipt, let us know when coordinating payment.

Returns and Refunds

At Agilia we are committed to offering quality educational services. Below is our policy applicable in the event of withdrawal or a refund request.

1. Payment confirmation and service reservation

Once payment has been made and verified, enrollment is confirmed, guaranteeing the reservation of the spot, academic planning, and the administrative management necessary to provide the service.

2. No refunds for voluntary withdrawal

Once enrollment and payment are confirmed, no refunds are given for withdrawal or change of mind on the part of the individual, regardless of the reason. This applies whether the person decides not to continue with the program or requests to withdraw; in both cases they may inform the academic team of their withdrawal, without this resulting in a refund or rescheduling.

3. Cancellation of the program by Agilia

Canceling a program is a right reserved by Agilia. If Agilia cancels a program, workshop, or session, or if it cannot be fully carried out due to causes attributable to Agilia or force majeure, a full (100%) refund of the amount paid will be issued, using the same payment method used in the original transaction.

4. Rescheduling of the course or program

If a course or program changes its start date and the person does not accept the rescheduling alternatives offered, the amount paid will be refunded.

5. Refund request process

A person who meets the established criteria for a refund must submit their request to Agilia's academic team or advisor, through the agreed contact channel, who will initiate the corresponding process.

The refund will be issued within a period of up to 30 calendar days, counted from the acceptance of the request and once all the information or data required to process the refund has been received.

6. Recommendation

We invite you to make an informed decision before proceeding with payment, making sure the course or program meets your expectations and needs. For any questions about this policy, write to us at contacto@agiliaacademy.com.